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Delete your My Sherpa account

You can request the deactivation or deletion of your My Sherpa, Studant or Educadomo account directly from your personal area.

You are a coach

In the coach app, open My profile > Account and security, or use this link directly.

Delete my coach account

You are a student, parent or client

In your client area, open the Account section, or use this link directly.

Delete my client account

Can no longer log in? Your request has most likely already been processed.

What the law requires us to keep

Some data cannot be fully deleted, in order to meet our tax, accounting and contractual obligations. In that case:

  • your account is deactivated;
  • your personal data is anonymised as far as possible;
  • you no longer receive any communication from us.

Before you confirm

  • The request is final.
  • You lose the information linked to your account: history, documents, progress.
  • If you are a coach, your collaboration with My Sherpa ends. To work with us again, you will need to go through recruitment again.

Processing time

We process your request within 30 calendar days of receiving it. You receive a confirmation email once the deletion is complete.

Protecting your data

Your data is hosted securely and processed in accordance with the GDPR. We never sell it and never share it with any unauthorised third party.

When data must be kept to meet a legal obligation, we keep only what is strictly necessary. Everything else is deleted or anonymised. Full details are in our privacy policy.

For any question about your rights, you can also visit the website of the Belgian Data Protection Authority.