Language training for hospitality and tourism
At reception, in the restaurant or on the phone, guests form an opinion of the establishment from the very first exchanges. My Sherpa trains your teams to welcome guests, give information and solve problems with ease, in English, Dutch, French and other languages.
Offer a polished guest experience, in your guests’ language.
The situations your teams work on
A few examples. The final programme starts from your teams’ real situations.
Welcome and reception
Welcome a guest, present the services, give tourist information.
Restaurant and service
Present a menu, answer a question about allergies, advise, take an order.
Complaints
Listen, rephrase, offer a solution tactfully.
Phone and e-mails
Take a booking, confirm it, respond to a special request.
Training built for your teams
The languages
English first, Dutch and French for Belgian guests, German, Spanish or Italian on request.
The format
Short sessions, outside service hours, seven days a week if needed, on site or by video call.
The follow-up
An assessment of each person’s level at the start, then regular reviews and a final report.
The steps, from needs analysis to final report: how a training programme works.
Hospitality and tourism: your questions
Another question? Call the Corporate team or ask for a call back.
Yes. Lessons can take place seven days a week, Sundays and public holidays included, at the establishment or remotely, during your teams’ quiet hours.
Yes. Each person’s level is assessed before the training. The format follows from it: small groups for similar levels, one-to-one lessons for beginners or those aiming for an advanced level.
Those of your guests. The needs analysis starts from your clientele and the roles concerned: reception, dining room, bookings, management.
Each programme is quoted individually: the price depends on the number of participants, the format (one to one or small group, online or at your premises) and the number of hours. You receive the quote with the training plan, after the analysis of your needs.
Training for your establishment
Hotel, restaurant, agency or tourist attraction: tell us about your teams, and we will propose a programme and a quote.
Other sectors: Industry and construction, Pharma and healthcare, Transport and logistics, Finance and insurance, Public sector and institutions, Embassies and expats. And for office software and AI: our Microsoft 365 training and our AI training.
Let’s discuss your project
A programme to build, a quote to request? Call the Corporate team Monday to Friday, 9 am to 5.30 pm, or leave your details: an adviser will call you back to analyse your needs.
They trust us
