Language training for the public sector and institutions
In Belgium, public services communicate every day in French and Dutch, and sometimes in German or English. My Sherpa trains civil servants and teams to serve citizens better and to work with other institutions, Belgian and international.
Improve your exchanges with the public and your partners, with training adapted to the administrative challenges of your organisation.
The situations your teams work on
A few examples. The final programme starts from your teams’ real situations.
Serving the public
Inform and direct a citizen at the counter or on the phone, in their language.
Letters and e-mails
Reply clearly and correctly to a written request.
Meetings between departments
Take part in a meeting, present a file, liaise with another institution.
International context
Work with European institutions or foreign delegations, in English.
Training built for your teams
The languages
Dutch and French first, English and German according to your needs.
The format
In small groups at your premises, or one to one online, at times compatible with public service hours.
The follow-up
An assessment of each civil servant’s level, interim reviews and a final report.
The steps, from needs analysis to final report: how a training programme works.
Public sector and institutions: your questions
Another question? Call the Corporate team or ask for a call back.
Yes, they are the most requested languages. The programme covers the situations of the job: serving the public, phone calls, letters, meetings.
No. Every option is possible: one civil servant in one-to-one lessons, a small group with similar levels, or several groups in parallel.
A detailed offer with the training plan, the chosen format (one to one or group, on site or online) and the quote.
Each programme is quoted individually: the price depends on the number of participants, the format (one to one or small group, online or at your premises) and the number of hours. You receive the quote with the training plan, after the analysis of your needs.
Training for your civil servants
Administration, municipality, institution or public body: tell us about your needs, and we will propose a programme and a quote.
Other sectors: Industry and construction, Pharma and healthcare, Hospitality and tourism, Transport and logistics, Finance and insurance, Embassies and expats. And for office software and AI: our Microsoft 365 training and our AI training.
Let’s discuss your project
A programme to build, a quote to request? Call the Corporate team Monday to Friday, 9 am to 5.30 pm, or leave your details: an adviser will call you back to analyse your needs.
They trust us
